For Customers Experiencing Issues with Their Payment
To Our Customers
We are a company that provides payment processing services. Therefore, we are not able to assist with issues related to products or services, such as items not being delivered or services not being rendered. We kindly ask that you contact the store you purchased from directly.
Payment Made via Bank Transfer but Not Confirmed by the Store
Please refer to this help page for instructions on how to check your payment status. 銀行振込をしたが、ストア側で入金が確認できない場合
Categories
- When Payments Cannot Be Completed or Emails Are Not Received For cases where the payment instruction email does not arrive, a payment error occurs, or a bank transfer is made inc...
- When Your Order Does Not Arrive or You Wish to Cancel For cases where your order has not arrived, you wish to cancel your order, or you need information about refunds
- When You Need to Review Charges or Obtain a Receipt For cases where you need to verify an unfamiliar charge or request a receipt or qualified invoice