Regarding Unauthorized or Unknown Payments
We kindly note that our company is a payment service provider offering payment systems to online stores, and
this support desk is able to verify payment status only.
While we will proceed with verifying the transaction status within our system, due to the nature of a payment service provider, we are not able to conduct investigations, determine fraudulent use, or process refunds related to unauthorized transactions.
Regarding Credit Card Fraud
If you suspect unauthorized use of your credit card, please contact your credit card issuer to file a claim.
Once the issuer confirms that fraudulent use has occurred, the relevant charges will be refunded to you.
For detailed information, please consult your card issuer.
If there is a possibility of fraud or other criminal activity, we also recommend considering a report to the police or consulting with a consumer affairs center.