Important Notes and Expiration Time for Barcode Payments at FamilyMart
Please present the barcode directly on your smartphone screen at the cash register. The barcode is valid for 10 minutes after being displayed, and payments cannot be made using screenshots or printed copies.
- The barcode is valid for 10 minutes after being displayed.
- Screenshots or printed copies of the screen cannot be used. Since screenshots save the barcode at the time they are taken, the 10-minute validity period has usually expired by the time it is presented at the register. Please present the screen displaying the barcode directly at the cash register.
I was told at the register that the barcode cannot be read or used, even though it is within the expiration time
Please check if you are presenting a screenshot or a printed barcode. Since the barcode at the time of capture is saved, the 10-minute validity period has usually expired by the time it is presented at the register.
The Most Common Cause for "Cannot Use Even Though It Is Within the Expiration Time" Inquiries
Inquiries about barcodes being unreadable, causing errors, or failing to scan at the register are mostly cases where a screenshot or a printed barcode is being presented.
The barcode is valid for 10 minutes after being displayed. Since screenshots and printed materials retain the barcode exactly as it was when captured or printed, even if the purchaser believes it is "within the expiration time," it has usually exceeded the 10 minutes and expired by the time it is presented at the register.
We kindly ask that you present the actual screen displaying the barcode at the register, rather than a photo or saved image.
Important Notes and Expiration Time for Barcode Payments at 7-Eleven
If the barcode is not displayed correctly when making a payment at 7-Eleven, please provide the 13-digit payment slip number at the cash register.
■ Payment Method
Please tell the cashier at 7-Eleven that you want to make an "Internet Payment", and provide the store staff with the 13-digit payment slip number included in this email.
There is no need to open a URL or print the payment slip. You can make the payment using only the number.